Return Policy
Our return policy is designed to be simple and fair. Please read the following information carefully to understand your rights and responsibilities.
Return Window
You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.
Eligible Items
Most items are eligible for return. However, the following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Intimate or sanitary items
- Digital products or downloadable software
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team with your order number
- Receive your return authorization and shipping label
- Pack the item securely in its original packaging
- Attach the shipping label and send the package
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank to process the refund.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. We will arrange for the exchange and provide you with a prepaid shipping label for the return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.